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Posts Tagged ‘good customer service’

Lufthansa sues a man because he missed his flight

When booking a flight, it's often cheaper to buy tickets for a connecting flight — one in which your destination is the first leg of the flight. You then get off the plane and ignore the second leg. This is a trick that some passengers do to save money, and apparently Lufthansa isn't pleased.

The ...

How to Create the Perfect Customer Service Department

09.16.2009 · Posted in Management Articles

For any business, regardless of size, customer service is a critical aspect of being successful. Customers are the lifeblood of the business, and no matter how successful your business may be in other regards, whether advertising, promotion, marketing, branding or price, if customers are not served well, they become disgruntled and will leave. ...

Customer Engagement: Why Your Customers’ Emotions Matter

06.22.2009 · Posted in Management Articles

Traditional economic thinking concludes that consumers will naturally gravitate to the best products and services that offer the most competitive price. But recent studies of consumer experiences highlight that an emotional connection has an equal to if not potentially greater influence on how consumers spend. This article explores how consumers' emotions in conjunction with prices ...