Article Trunk



Posts Tagged ‘Customer Service’

Coinbase commits to a ‘better customer experience’ following complaints

Coinbase has a problem. As interest in bitcoin has soared along with its price, the popular cryptocurrency exchange has found itself the target of a growing spate of angry customers who haven’t been able to access customer service. A quick look at Twitter tells the story. As one upset user of the service ranted earlier ...

YC grad DigitalBrain snags $3.4M seed to streamline customer service tasks

Most startup founders have a tough road to their first round of funding, but the founders of Digital Brain had it a bit tougher than most. The two young founders survived by entering and winning hackathons to pay their rent and put on food on the table. One of the ideas they came up with ...

Brands that hyper-personalize will win the next decade

When people reach out to customer service, they’re seeking more than a solution to their immediate problem. They want empathy and understanding. ...

New Zendesk dashboard delivers customer service data in real time

Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore Enterprise that lets customers capture that valuable info in real time, and share it with anyone in the organization, whether they have a ...

Leverage AI to optimize customer service outcomes

With a more hands-on approach to AI — that is, using the technology to actually augment everyday communications — workers can gain insight into concepts, workflows and ideas that would otherwise go unnoticed. ...

Customer demands refund at Burger King as restaurant burns down

The video below shows a customer in a vehicle at a Burger King drive-through window. The restaurant is clearly ablaze, with smoke billowing from the roof and fire alarms shrieking. Staff, who have evacuated the building, call for her to move away from the burning structure. The customer demands a refund.

MAN EMPLOYEE: "Is anyone still ...

Marketing Automation and Customer Service: How are they Connected?

<***>automation and customer service

Did you know that, on average, 51% of companies are currently using marketing automation, and more than half of B2B companies (58%) plan to adopt the technology? The statistic may be mind-boggling, but it is very much justified. Companies and marketers are always in search of ways that make ...

Why You Need to Consider IoT in Improving Customer Experience

01.04.2020 · Posted in Computer Articles, Technology Articles

<***>iot and customer experience

Assuredly, IoT (Internet of Things) has the potential to improve customer experience. The rapid expansion of technology has impacted businesses in many ways. Besides, IoT enables data sharing, inventory management, security, and increased efficiency and productivity. But, what is IoT? Well, in simple words, IoT is the network of ...

Need of Feedback Software for Ministry of Army and Defense

01.03.2020 · Posted in Computer Articles, Technology Articles

<***>military feedback software

In any business or organization, the customer is the king. Anything and everything starts with the customer and ends with them. And so, it is necessary to have a satisfied customer base for increased brand loyalty and trust. For this very reason, almost all businesses today rely on technology. ...