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Posts Tagged ‘Customer Service’

Customer demands refund at Burger King as restaurant burns down

The video below shows a customer in a vehicle at a Burger King drive-through window. The restaurant is clearly ablaze, with smoke billowing from the roof and fire alarms shrieking. Staff, who have evacuated the building, call for her to move away from the burning structure. The customer demands a refund.

MAN EMPLOYEE: "Is anyone still ...

Marketing Automation and Customer Service: How are they Connected?

<***>automation and customer service

Did you know that, on average, 51% of companies are currently using marketing automation, and more than half of B2B companies (58%) plan to adopt the technology? The statistic may be mind-boggling, but it is very much justified. Companies and marketers are always in search of ways that make ...

Why You Need to Consider IoT in Improving Customer Experience

01.04.2020 · Posted in Computer Articles, Technology Articles

<***>iot and customer experience

Assuredly, IoT (Internet of Things) has the potential to improve customer experience. The rapid expansion of technology has impacted businesses in many ways. Besides, IoT enables data sharing, inventory management, security, and increased efficiency and productivity. But, what is IoT? Well, in simple words, IoT is the network of ...

Need of Feedback Software for Ministry of Army and Defense

01.03.2020 · Posted in Computer Articles, Technology Articles

<***>military feedback software

In any business or organization, the customer is the king. Anything and everything starts with the customer and ends with them. And so, it is necessary to have a satisfied customer base for increased brand loyalty and trust. For this very reason, almost all businesses today rely on technology. ...

Starbucks apologizes after two cops claimed they were ignored by the baristas

Starbucks has apologized after two Riverside County sheriff's deputies reported that baristas ignored them when they waited to place an order. This comes just a couple weeks after an Oklahoma Starbucks employee was fired for printing the word "PIG" on a police officer's hot chocolate order label (above). And back in July, a Starbucks barista ...

This brilliant app waits on hold for you

DoNotPay helps you get out of parking tickets, cancel forgotten subscriptions, and now it can call you when it’s your turn in a customer service phone queue. The app today is launching “Skip Waiting On Hold”. Just type in the company you need to talk to, and DoNotPay calls for you using tricks to get ...

Facebook has acquired Servicefriend, which builds ‘hybrid’ chatbots, for Calibra customer service

As Facebook prepares to launch its new cryptocurrency Libra in 2020, it’s putting the pieces in place to help it run. In one of the latest developments, it has acquired Servicefriend, a startup that built bots — chat clients for messaging apps based on artificial intelligence — to help customer service teams, TechCrunch has confirmed. ...

Battlefield winner Forethought adds tool to automate support ticket routing

Last year at this time, Forethought won the TechCrunch Disrupt Battlefield competition. A $9 million Series A investment followed last December. Today at TechCrunch Sessions: Enterprise in San Francisco, the company introduced the latest addition to its platform, called Agatha Predictions. Forethought CEO and co-founder Deon Nicholas said that after launching its original product, Agatha ...

Customer success isn’t an add-on – Start early to win later

Customer Success needs to be structured to scale. And it needs to be top-of-mind from day one. Here is a look at the data and strategic rationale for launching CS early in a startup’s growth to... ...

Nine lessons on how Niantic reached a $4B valuation

We’ve captured much of Niantic’s ongoing story in the first three parts of our EC-1, from its beginnings as an “entrepreneurial lab” within Google, to its spin-out as an independent company and the launch of Pokémon GO, to its ongoing focus on becoming a platform for others to build augmented reality products upon. The Niantic ...