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Posts Tagged ‘Customer Service’

Customer demands refund at Burger King as restaurant burns down

The video below shows a customer in a vehicle at a Burger King drive-through window. The restaurant is clearly ablaze, with smoke billowing from the roof and fire alarms shrieking. Staff, who have evacuated the building, call for her to move away from the burning structure. The customer demands a refund.

MAN EMPLOYEE: "Is anyone still ...

Starbucks apologizes after two cops claimed they were ignored by the baristas

Starbucks has apologized after two Riverside County sheriff's deputies reported that baristas ignored them when they waited to place an order. This comes just a couple weeks after an Oklahoma Starbucks employee was fired for printing the word "PIG" on a police officer's hot chocolate order label (above). And back in July, a Starbucks barista ...

Nine lessons on how Niantic reached a $4B valuation

We’ve captured much of Niantic’s ongoing story in the first three parts of our EC-1, from its beginnings as an “entrepreneurial lab” within Google, to its spin-out as an independent company and the launch of Pokémon GO, to its ongoing focus on becoming a platform for others to build augmented reality products upon. The Niantic ...

Salesforce and Google want to build a smarter customer service experience

Anyone who has dealt with bad customer service has felt frustration with the lack of basic understanding of who you are as a customer and what you need. Google and Salesforce feel your pain, and today the two companies expanded their partnership to try and create a smarter customer service experience. The goal is to ...

Salesforce update brings AI and Quip to customer service chat experience

When Salesforce introduced Einstein, its artificial intelligence platform in 2016, it was laying the ground work for artificial intelligence underpinnings across the platform. Since then the company has introduced a variety of AI enhancements to the Salesforce product family. Today, customer service got some AI updates. The goal of any customer service interaction is to ...

Company president calls a customer “Fatty McFat-Fat” when she gives them a bad review

The president of a company called Pooch Patch, which sells tiny patches of grass meant for dogs to do their business on, was not pleased when one of his customers, Vanessa, returned the product. Rather than give her a refund, he emailed her and called her "Fatty McFat-Fat."

This was after she wrote a negative review ...

Zendesk just hired three former Microsoft, Salesforce and Adobe execs

Today, Zendesk announced it has hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer and former Salesforce executive Shawna Wolverton as senior vice president, product. The company emphasized that the hirings were about ...

Salesforce wants to deliver more automated field service using IoT data

Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Field Service Lightning, a new component designed to deliver automated IoT data to service technicians in the field on their mobile devices. Once you connect sensors in the field to Service ...