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Posts Tagged ‘customer experience’

American Airlines starts trialing Google Nest Hubs as translators in its lounges

Delta is keynoting CES today and launching a slew of updates to its digital services. Its competitors don’t want to be left behind, of course, so it’s probably no surprise that American Airlines also made a small but nifty tech announcement today. In partnership with Google, American will start trialing Google Nest Hubs and the ...

Freshworks raises $150M Series H on $3.5B valuation

Freshworks, a company that makes a variety of business software tools, from CRM to help-desk software, announced a $150 million Series H investment today from Sequoia Capital, CapitalG (formerly Google Capital) and Accel on a hefty $3.5 billion valuation. The late-stage startup has raised almost $400 million, according to Crunchbase data. The company has been ...

Salesforce announces new content management system

Salesforce has its fingers in a lot of parts of the customer experience, so why not content management? Today, the company announced a brand new tool called Salesforce Content Management System, which it says is designed from the ground up to deliver a quality customer experience across multiple channels. The idea is to provide a ...

Latest Adobe tool helps marketers work directly with customer journey data

Adobe has a lot going on with Analytics and the Customer Experience Platform, a place to gather data to understand customers better. Today, it announced a new analytics tool that enables employees to work directly with customer journey data to help deliver a better customer experience. The customer journey involves a lot of different systems ...

Mews grabs $33M Series B to modernize hotel administration

If you think about the traditional hotel business, there hasn’t been a ton of innovation. You mostly still stand in a line to check in, and sometimes even to check out. You let the staff know about your desire for privacy with a sign on the door. Mews believes it’s time to rethink how hotels ...

Customer success isn’t an add-on – Start early to win later

Customer Success needs to be structured to scale. And it needs to be top-of-mind from day one. Here is a look at the data and strategic rationale for launching CS early in a startup’s growth to... ...

Simon Data hauls in $30M Series C to continue building customer data platform

As businesses use an increasing variety of marketing software solutions, the goal around collecting all of that data is to improve customer experience. Simon Data announced a $30 million Series C round today to help. The round was led by Polaris Partners . Previous investors .406 Ventures and F-Prime Capital also participated. Today’s investment brings ...

Beynd gets $2M seed to improve customer experience with better onboarding

Customer experience is a term that gets bandied about quite a bit these days. If you can improve the customer experience, you can win more customers. Beynd, a Utah startup, wants to help by providing a better, more automated onboarding workflow. Today, it announced a $2 million seed round. The round was led by Peak ...

Adobe’s latest Customer Experience Platform updates take aim at data scientists

Adobe’s Customer Experience Platform provides a place to process all of the data that will eventually drive customer experience applications in the Adobe Experience Cloud. This involves bringing in vast amounts of transactional and interactional data being created across commerce platforms. This process is complex and involves IT, applications developers and data scientists. Last Fall, ...

Is your product’s AI annoying people?

We tend to think of AI as an incredible dream assistant to our lives and business operations, when that's not always the case. Designers should consider how these services can be problematic. ...