Article Trunk



Posts Tagged ‘crm’

AI has become table stakes in sales, customer service and marketing software

Artificial intelligence and machine learning has become essential if you are selling sales, customer service and marketing software, especially in large enterprises. The biggest vendors from Adobe to Salesforce to Microsoft to Oracle are jockeying for position to bring automation and intelligence to these areas. Just today, Oracle announced several new AI features in its ...

Compass acquires Contactually, a CRM provider to the real estate industry

Compass, the real estate tech platform that is now worth $4.4 billion, has made an acquisition to give its agents a boost when it comes to looking for good leads on properties to sell. It is acquiring Contactually, an AI-based CRM platform designed specifically for the industry, which includes features like linking up a list ...

Freshworks launches a load balancer for handling customer inquiries

Customer engagement service Freshworks, which was valued at about $1.5 billion in its last funding round, today launched Omniroute, the latest product in its portfolio of tools for customer service agents. Omniroute is essentially a load-balancer for routing multi-channel customer inquiries. Freshworks argues that earlier customer support solutions made it hard for agents to switch ...

Mixmax brings LinkedIn integration and better task automation to its Gmail tool

Mixmax today introduced version 2.0 of its Gmail-based tool and plugin for Chrome that promises to make your daily communications chores a bit easier to handle. With version 2.0, Mixmax gets an updated editor that better integrates with the current Gmail interface and that gets out of the way of popular extensions like Grammarly. That’s ...

Gong.io nabs $40M investment to enhance CRM with voice recognition

With traditional CRM tools, sales people add basic details about the companies to the database, then a few notes about their interactions. AI has helped automate some of that, but Gong.io wants to take it even further using voice recognition to capture every word of every interaction. Today, it got a $40M Series B investment. ...

How students are founding, funding and joining startups

Young founders who want to start companies while still in school have an increasing number of resources to tap into that exist just for them. ...

Infor lands $1.5 billion investment ahead of IPO

Infor, a NYC-based enterprise software company, announced a massive $1.5 billion investment today that could be the precursor to an IPO in the next 12-24 months. One analyst is estimating that the valuation could be at least $60 billion. The investment is being led by Koch Industries’ investment arm, Koch Equity Development, and Golden Gate ...

Investors and entrepreneurs need to address the mental health crisis in startups

Jake Chapman Contributor Share on Twitter Jake Chapman is a managing partner at Alpha Bridge Partners. More posts by this contributor Driving the new American century Specialization, Polymaths And The Pareto Principle In A Convergence Economy Colin Kroll, was the co-founder of Vine and HQ Trivia, both consumer sensations that brought joy to millions; Anthony ...

TechSee nabs $16M for its customer support solution built on computer vision and AR

Chatbots and other AI-based tools have firmly found footing in the world of customer service, used either to augment or completely replace the role of a human responding to questions and complaints, or (sometimes, annoyingly, at the same time as the previous two functions) sell more products to users. Today, an Israeli startup called TechSee ...

Mercaux bags $4.5M to help bricks-and-mortar retail tool up to sell more

Retail tech SaaS platform Mercaux has closed a £3.5 million (~$4.5M) Series A funding round led by European VC fund Nauta Capital.  The 2013 founded London-based startup sells software for retailers to tap into digital capabilities in their physical retail stores — offering a modular platform that’s intended to support digital transformations at a pace of the ...