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Posts Tagged ‘crm’

Marketing Automation and Customer Service: How are they Connected?

<***>automation and customer service

Did you know that, on average, 51% of companies are currently using marketing automation, and more than half of B2B companies (58%) plan to adopt the technology? The statistic may be mind-boggling, but it is very much justified. Companies and marketers are always in search of ways that make ...

Odoo grabs $90M to sell more SMEs on its business app suite

Belgium-based all-in-one business software maker Odoo, which offers an open source version as well as subscription-based enterprise software and SaaS, has taken in $90 million led by a new investor: Global growth equity investor Summit Partners. The funds have been raised via a secondary share sale. Odoo’s executive management team and existing investor SRIW and ...

Master Data Management in Salesforce?

11.28.2019 · Posted in Writing and Speaking

Data is at the center of everything you are doing in your business. it’s additionally the engine that drives your Salesforce online training instance. Without it, however, might you establish wherever to speculate your resources or World Health Organization your high performer’s ar inside the company? however, might you ever be ready to build the ...

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Freshworks raises $150M Series H on $3.5B valuation

Freshworks, a company that makes a variety of business software tools, from CRM to help-desk software, announced a $150 million Series H investment today from Sequoia Capital, CapitalG (formerly Google Capital) and Accel on a hefty $3.5 billion valuation. The late-stage startup has raised almost $400 million, according to Crunchbase data. The company has been ...

Marc Benioff will discuss building a socially responsible and successful startup at TechCrunch Disrupt

Salesforce chairman, co-founder and CEO, Marc Benioff, took a lot of big chances when he launched the company 20 years ago. For starters, his was one of the earliest enterprise SaaS companies, but he wasn’t just developing a company on top of new platform, he was building one from scratch with social responsibility built-in. Fast ...

The New Age Helpdesk is a Customer Portal

08.22.2019 · Posted in Internet Marketing, Software Articles

Your customers value their time and energy. And if they are shopping from your website or store, you should value it too. This is where the concept of self-service comes in. Your customers can handle certain parts of the shopping and maintaining processes themselves if you equip them with the right tools.  A software solution ...

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Customer Portal: Making the Help Desk Obsolete

08.08.2019 · Posted in Software Articles

The key to catering to your customers is putting yourself in their shoes. You are a customer of a lot of products and services and if you are critical about the service you get, you should be just as critical about the service you provide.  Traditional help desks have gone out of trend and function. ...

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The Exit: The acquisition charting Salesforce’s future

Before Tableau was the $15.7 billion key to Salesforce’s problems, it was a couple of founders arguing with a couple of venture capitalists over lunch about why its Series A valuation should be higher than $12 million pre-money. Salesforce has generally been one to signify corporate strategy shifts through their acquisitions, so you can understand ...

Alibaba to help Salesforce localize and sell in China

Salesforce, the 20-year-old leader in customer relationship management (CRM) tools, is making a foray into Asia by working with one of the country’s largest tech firms, Alibaba. Alibaba will be the exclusive provider of Salesforce to enterprise customers in mainland China, Hong Kong, Macau, and Taiwan, and Salesforce will become the exclusive enterprise CRM software ...

Lexion raises $4.2M to bring AI to contract management

Contract management isn’t exactly an exciting subject, but it’s a real pain point for many companies. It also lends itself to automation, thanks to recent advances in machine learning and natural language processing. It’s no surprise then, that we see renewed interest in this space and that investors are putting more money into it. Earlier ...