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Posts Tagged ‘crm’

Marc Benioff will discuss building a socially responsible and successful startup at TechCrunch Disrupt

Salesforce chairman, co-founder and CEO, Marc Benioff, took a lot of big chances when he launched the company 20 years ago. For starters, his was one of the earliest enterprise SaaS companies, but he wasn’t just developing a company on top of new platform, he was building one from scratch with social responsibility built-in. Fast ...

The New Age Helpdesk is a Customer Portal

08.22.2019 · Posted in Internet Marketing, Software Articles

Your customers value their time and energy. And if they are shopping from your website or store, you should value it too. This is where the concept of self-service comes in. Your customers can handle certain parts of the shopping and maintaining processes themselves if you equip them with the right tools.  A software solution ...

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Customer Portal: Making the Help Desk Obsolete

08.08.2019 · Posted in Software Articles

The key to catering to your customers is putting yourself in their shoes. You are a customer of a lot of products and services and if you are critical about the service you get, you should be just as critical about the service you provide.  Traditional help desks have gone out of trend and function. ...

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The Exit: The acquisition charting Salesforce’s future

Before Tableau was the $15.7 billion key to Salesforce’s problems, it was a couple of founders arguing with a couple of venture capitalists over lunch about why its Series A valuation should be higher than $12 million pre-money. Salesforce has generally been one to signify corporate strategy shifts through their acquisitions, so you can understand ...

Alibaba to help Salesforce localize and sell in China

Salesforce, the 20-year-old leader in customer relationship management (CRM) tools, is making a foray into Asia by working with one of the country’s largest tech firms, Alibaba. Alibaba will be the exclusive provider of Salesforce to enterprise customers in mainland China, Hong Kong, Macau, and Taiwan, and Salesforce will become the exclusive enterprise CRM software ...

Lexion raises $4.2M to bring AI to contract management

Contract management isn’t exactly an exciting subject, but it’s a real pain point for many companies. It also lends itself to automation, thanks to recent advances in machine learning and natural language processing. It’s no surprise then, that we see renewed interest in this space and that investors are putting more money into it. Earlier ...

How a Hong Kong startup gets caught up in US-China trade war

Taylor Host has been operating his artificial intelligence startup out of Hong Kong for more than two years. The American entrepreneur has clients from Europe, North America and Asia, but he settled in the city for its adjacency to Southeast Asia and mainland China’s massive market. Miro, which Host co-founded in 2017 with a British ...

4 Ways a Customer Portal Becomes a Boon For Support Staff

07.16.2019 · Posted in Internet Marketing, Software Articles

Put yourself in the shoes of a customer. Have you tweeted out to the company when you experienced bad service? Have you told about the bad experience to anyone who would listen? Lastly, have you ever gone back to that business? Now think about all the reasons why you were not satisfied with a product ...

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GetAccept’s workflow and e-signature platform for sales secures $7M Series A funding

Many years ago every sales deal was sealed with a handshake between two people. Today, digitization has moved into the sales process, but it hasn’t necessarily improved the experience. In fact, it’s often become a more time-consuming affair because information and communications are scattered across multiple channels and the number of people involved in a ...

The next service marketplace wave: Vertical market-networks

Ivan Smolnikov Contributor Ivan Smolnikov is the CEO and founder of Smartcat, the market network platform for the translation industry. The last few decades have produced many successful marketplaces. We went from goods marketplace pioneers such as eBay and Amazon to simple service marketplaces such as Uber, Lyft, Doordash, Upwork, Thumbtack, TaskRabbit, and Fiverr. But ...