Article Trunk



Posts Tagged ‘contact center’

Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets

For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered suggestion engine that, once trained on clients’ data-sets, is able to provide real-time help to (human) staff dealing with customer queries via chat, email and social channels. So the AI layer ...

Knowledge Process Outsourcing in the Philippines

02.16.2009 · Posted in Arts and Entertainment Article

Provides description and examples of KPO. The article also presents a brief discussion of the strengths and the possible challenges of BPO and KPO industry in the country. ...