Nowadays, customers expect from brands that their requests are heard and resolved immediately. To fulfill this demand, businesses should invest in online ticketing systems and provide a satisfactory customer experience. This article will give you reasons to leverage the ticketing system. ...

The helpdesk is the beautifully carved bridge between your business and customers. They are fast, efficient, and data-driven when it comes to customer support. To boost your business by leveraging a helpdesk system, keep reading. ...

Service desk metrics are important as they will give you an overall idea of the performance of your helpdesk system. Without analyzing, it will not know the loophole or any issues related to it, further damaging the brand image. This article will cover various service desk metrics a service desk manager must-have for analysis. ...

The global Trade Management Software Market report offers a comprehensive assessment of the market for the forecast years. The report contains several segments and an analysis of the market trends and growth factors that are playing a vital role in the market. These factors encompass the drivers, restraints, and opportunities. This globe industry offers an ...

There are so many things that make the OpenCart back-in-stock extension such a popular choice. In fact, it is such a plugin that every eCommerce marketer with an OpenCart website should invest in it. Before we have an understanding of the aspects that make the extension so popular, we will look at its working. What ...

What is a Good Net Promoter Score? Net Promoter Score is a standard customer experience metric that enables businesses to gauge their customer retention and loyalty. In simpler terms, the metric measures the willingness of the customers to recommend your brand to their family or friend by asking a simple question – → How likely are you ...

Helpdesk software has become a necessity for businesses that provide customer support. It plays a major role in customer satisfaction. This article is about types of helpdesk software that will guide you to choose one for your business. ...

The global Problem Management Software Market report offers a comprehensive assessment of the market for the forecast years. The report contains several segments and an analysis of the market trends and growth factors that are playing a vital role in the market. These factors encompass the drivers, restraints, and opportunities. This globe industry offers an ...

Bird’s eye view of NPS benchmarks across industries To get a brief idea of where your business stands in terms of NPS, you must know the industry benchmark. A good resource to go to for this information is the 2020 Satmetrix Net Promoter Benchmarks report (for US consumers). The survey was conducted for 190 brands in ...

A helpdesk management software helps with customer support. It lets you deal with customer queries in more efficient way resulting in customer satisfaction. This article is about the benefits of the helpdesk ticketing system. ...