Live Chat: The Hottest Trend for E-Commerce

By: JessicaThomson

Close your eyes and think. How big is the value of the Internet to a normal person's life. Let's see. Pay bills and check bank statements online. Send email and papers online. Chat with friends and family online. Call business associates through the computer. Get fresh stats and information from the Internet. Check the weather on the Internet. Book a flight and accommodations on the Internet. Browse, shop and send gifts through the Internet. Can the list get any shorter?

The Internet is one of the most prolific grounds for businesses today. E-Commerce has grown due to the fast expansion of business to the web and the big customer base it has earned in the last couple of years. Anything an average person needs can be found on the web. This is a reason why so many businessmen are investing in online companies. There is money to be made from the seeming need of people to transact online.

LIVE CHAT - Setting the Standard for E-Commerce
Since business is competitive and Internet companies have to continually improve their business processes and products, technology is being developed continuously and used by these various companies. Technological development and scientific innovation has helped many a company be the best in their fields.

So who would've thought that the once recreational activity of chatting would be a breakthrough technique for businesses and customer service? That's right, chatting. Chatting was once done with Instant Messaging Programs and chat rooms. It was used as a medium of communication with family, friends and even new acquaintances.

Today chatting is used to take, confirm and verify orders placed with a particular merchant. It is used to answer questions from customers in real time. Live chat is being used to communicate with customers and patrons with any issues regarding products and services. Live chat is even used to make sure that all centers in different parts of the world are constantly working to attain the goals of a company.

LIVE CHAT - The Modern Day Solution for Complex Business Processes
Live chat has so many advantages over the use of the traditional 800 number for customer service or order taking and confirmation. Let's take a look at these benefits.
Live Chat is fast, efficient and in real time. Sometimes dialing a toll free number can be a nightmare. The endless music playing in your ear while all the other reps take other customer's calls, the endless waiting time, the need to punch endless numbers - all these waste your time and money. Live chat gives you the ability to chat with a live representative or operator and have your concerns addressed immediately. Orders can be confirmed with little effort from you. Questions can be answered by operators live. The response time is faster and more efficient than email correspondence.
Live Chat is easy to use. Many professional chat providers for businesses give their supervisors and operators an easy to use interface. This allows the user to be at ease in using the Chat Software and not be intimidated with technology.
Live Chat is more cost efficient than having an 800 number. Getting a live chat professional software package is more affordable than having to rent toll free numbers for your business. Small and medium companies find this a good investment as it eliminates the need to set up a customer service call center that is more costly and will need more manpower.
Live Chat allows one operator to chat with a number of customers as opposed to the telephone line's ability to help you converse with only one client at a given time. More issues addressed and orders confirmed equals more return of investment for the company.

These are but a few of the many benefits companies are now discovering with live chat technology. If you have always used instant messaging systems with friends and family, you should also try and test it for your business. You will see that you can use it to give your company an advantage over the competition. If you want your business to be at par with the times, it's high time to get a reliable software provider and watch your business reap the profits back.

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