What You Need From a Computer Company

By: Matiur


Picking a company that can serve your businesses computer needs can be a very daunting task. If you don’t know what you are looking for then you will need to do some research to find out what will keep your computers maintained and in optimum working condition.

Insurance

You may have been offered insurance when you first bought the computers. If you have taken up the insurance then you need to make sure that you are covered for things like:

• Maintenance
• Repairs
• User Error
• Product Replacement
• Information Recovery
• Information Backup
• Confidentiality

It is not just about computer fixing and maintaining, it is about trusting the company to have access to your business files and NOT sell them to your competitors. The company also needs to provide back up needs and recovery needs.

If you haven’t taken out the insurance, then make sure you can find a good computer company that can provide the services that the insurance would provide, but for a lot less money. Here are the most important requirements of a computer repair company:

Back Up and Recovery

A computer company such as computer consulting long island, should provide an automatic back up service. They should have servers where your files are updated at least, once a day. This ensures that if you have a breach in security, your information is easily recovered. If they do this, you should see to it that the company signs a confidentiality agreement to keep them from providing your competitors with your secrets. Don’t just assume that you have used them for a long time, so you have the trust level is already established. In this day and age, even your best friend can be bought off for information. Have them sign a binding document so that you can sue if they betray your trust.

The recovery process should be relatively painless. The computer company should be able to bring your recovered files to the office on protected hard drives so that you can just plug them in and restore your files. A good computer company like queens county computer repair should provide this service for you. It should be part of your monthly charge. If the company says that this is an extra charge then move to a better service. They are essentially holding your files hostage from you, if they make you pay extra fro recovery.

User Error

User error is when one of your employees makes a mistake and either deletes something, or spills someone on the computer. It is usually the latter. You need to protect your intellectual property from user error. It is not your fault if an employee makes a mistake so you should not have to pay for it. So, make sure this is either in your premium costs or that your employee has insurance to cover it.

Repair, Maintenance and Product Replacement

Repair and Maintenance is a given when choosing a computer company. This should be the first thing they offer. In addition to this, find out what their policy is for product replacement. A good company will offer to either buy the faulty products so they can use them for parts, or they will be able to offer some discount on a replacement product. This gives you the opportunity to recover some of your monies spent.

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