Often the condition of the paper or the way it's feed in can cause paper to get stuck. You'll notice the paper gliders both length and width slide them to the maxium. Find the stack of paper your looking for and glance it over to see if there is no issue with it. If you find any damage paper then toss it out. If you see any wrinkled, ripped and/or curled sheet of paper. Be assured that you have at-least 10 pieces of regular copier paper, but, no more than twenty-five sheets of paper in the printer stack. The faxes can hold more sheets of paper, but this number is best for testing. Be sure the paper is the same type and size then line them up proper.
Then finally load paper into the input load until it stops. Move the paper guides in the scanner until it fits snugly. Do this for the paper length too. Do not push either guide in so tightly that it bends that paper. Press retry on the error message or attempt to print from the primary document. Press retry on the error message or attempt to reprint from the program on your PC. When the page prints then your good. If the page doesn't print then continue on to the next step.
After-wards, we wil make sure the paper settings in the printer drive match the settings you're trying to use. On your PC open a document from the multifunction printer you are trying to print from. Click file, then click print & then click properties, and if the properties dialogue box opens. Take a look at the the paper/quality tab, find the size theres a drop down menu and choose the fitting paper type, click okay two times to print the document Your finish if the paper prints correctly. If not then go on to the next step.
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