Call Center Software by Voicent Communications Inc.
http://voicent.com/pr/ap_video.htm http://www.voicent.com/call-center-software.php ~ May 11, 2012 -- The Miami Bureau of the Associated Press published a story about the City of Hollywood, Florida's success in using Voicent's BroadcastByPhone software to reduce the blight of illegal roadside signs. The story, by Kelli Kennedy, spawned stories across the country. Voicent's BroadcastByPhone has many, many uses, not the least of which is a code-enforcement tool for communities fighting the scourge of illegal signs strewn along highways and packed into intersections. Many communities are using Voicent's BroadcastByPhone to take advantage of the signs' weakness--they include phone numbers to call for whatever product or service the sign is offering. So, community officials put those numbers into BroadcastByPhone and tell it to call them. Over and over and over until the owners of the illegal signs take them down and pay a fine.
The effectiveness of the solution in the city of Hollywood, Florida, attracted an Associated Press reporter based in Miami to do a story for print and broadcast media. The story wound up going national, with ABC, CBS, NPR, Washington Post, The New York Times and other major news organizations picking it up. Here are links to the stories in: http://www.huffingtonpost.com/2012/05/10/hollywood-florida-mayor-u_n_1506443.html http://www.nytimes.com/2012/06/03/us/in-florida-fighting-sign-pollution-with-robocalls.html
Call Center Software is great for: Automatically measuring and adjusting the pace of outbound calls, ensuring that Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored. Allowing quick and easy call monitoring, recording and live-call "whisper coaching" to provide fast and highly effective training and supervisory feedback for new agents. Tracking, collecting and statistical reporting of call volume, line usage, dropped-call rates, current and historical campaign performance.
Key Features of Voicent's Call Center Software:
Works seamlessly with Voicent's Agent Dialer predictive dialer, BroadcastByPhone auto-dialer and Interactive Voice Response (IVR) applications.
Provides compliance for FTC's Dropped-Call thresholds and "Safe Harbor" documentation requirements.
Auto pacing of outbound call volume based on available agents, current drop rate, and campaign statistics.
Live agent conversation recording, monitoring and "whisper coaching" that is inaudible to customers. Phone line usage monitoring.
Coincidentally, on the same day, a story in Broward County's Sun-Sentinal newspaper reported that a legal challenge to the City of Hollywood's use of the crime-fighting tactic was rejected. http://www.sun-sentinel.com/news/broward/fl-bober-robocall-complaint-dismissed-20120511,0,3863194.story
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Call Center Software by Voicent Communications is a powerful software tool that automatically monitors and manages regulatory compliance and call center training and efficiency. www.voicent.com/call-center-software.php
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