The Day in the Life of a Customer Service Superstar

By: Cary Cavitt


Sara Smith was considered a shining example to others at her organization. Not only was she well liked by her fellow co-workers, but over the years she had gained a loyal following of customers by her outstanding personality. She clearly understood that people will always respond well when they are treated kindly.

Sara had what it took to be what I would classify as a "customer service superstar." She had the ability to keep customers and help others within the organization to become their best on the job. Each day Sara made a positive impact for the company and consistently delivered outstanding customer service.

One feature that Sara consistently showed to other people was her genuine friendliness. She had a way of making co-workers and customers feel welcomed simply by the way that she treated them. Her friendly smile and pleasant tone of voice made others feel comfortable from the start. People also were attracted to the way that she genuinely took an interest in them. She could instantly drop everything she was doing and give another person her undivided attention.

The way Sara listened to her customers made it clear that she truly cared that their needs were met. She had the ability to ask the right questions without interrupting or losing patience. Sara clearly had the ability to gain the customer's trust within the first few minutes simply because she consistently offered the gift of listening.

Another admirable trait that defined Sara was her undying enthusiasm for life. She lived in such a way that made others want what she had. It was as if Sara looked at each day as a gift to be treasured. It would be evident after being around her for a short time that she appreciated life. The enthusiasm for living also affected others who were around her.

Never one to complain, Sara had a way of making others feel appreciated. Customers who were helped by her would walk away feeling that they were served by the most thankful person in the world. This not only left them with a great feeling as they walked out the door, but also made them want to return simply because of Sara and the way she made them feel.

Because of Sara's non-critical attitude, she always made others feel accepted. Always one to show respect, Sara had a way of bringing people up. Her encouraging words to co-workers and customers were heartfelt. Never one to use empty flattery, Sara was never afraid to compliment another person. She was never heard complaining or gossiping. Her words were always helpful and encouraging. Never once did she criticize or use inappropriate language.

Customers could not help but walk away feeling that they were just given the absolute best service. This is because Sara understood the power of appreciation and respect for the customer. Each day customers would ask to be assisted by Sara. Many customers would drive out of their way simply to be served by her. She was highly valued within her company, a positive encouragement to her fellow co-workers, and loved by her customers. This is what made Sara an outstanding superstar in the field of customer service.

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About the Author: Service That Attracts founder Cary Cavitt is a professional customer service speaker. He has written seven books on the subject and is available for keynote speaking and onsite workshops throughout the United States. Read more great customer service articles and customer service ideals on how to build excellent teams.

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