In fact, the telecom tells the bona fide growth of India. India’s telecommunication industry is the third-largest in the world and second-largest network among the emerging economies of Asia. Its market has been the fastest in the world with continuous success over the years since it kicked off operations in the country. Every niche of any sector today primarily sets focus on telecommunication to work properly in order to provide better customer care service & support.
Telecom industry is one of the key sectors contributing significantly in India’s resurgent economic growth. Such an impressive progress became possible with unrequited participation of the public and the private sectors. In that, its telecom sector have done a lot to facilitate services and made easy access to telecom equipment, much less electronic or non-electronic products only. The telecom services are more affordable in India than any other part of the world.
For, the demand of telecom equipment is growing largely by day, particularly in the area of mobile telecommunication, providing excellent opportunities to domestic manufacturing sector to grow. We can see several companies are setting up handset manufacturing units in India. The leading manufacturers of mobile equipments are Nokia, LG Electronics, TETC, Alcatel, Cisco, etc.
No matter its landline or mobile, the telecommunication system has undergone a substantial change year over year. Yet preference for wireless phone usage has excelled predominantly. There are two major mobile categories: GSM (Global Satellite Mobile Communication) and CDMA (Code Division Multiple Access).
Currently, there are over 200 million mobile subscribers in India. Its growth rate is 0.79%, while service providers are still set to keep adding a total of 7.153 million connections during the month. The density of telecom density in India had reached 75.48 per cent in 2011. Subscription in urban areas grew from 601.42 million and 305.51 million in rural at the end of September, 2011.
There are three major telecom players. These service providers are:
1. State owned companies (BSNL and MTNL)
2. Private Indian owned companies (Reliance Infocomm, Tata Teleservices,)
3. Foreign invested companies (Hutchison-Essar, Bharti Tele-Ventures, Escotel, Idea Cellular, BPL Mobile, Spice Communications)
Essentially, millions of mobile subscribers often stay active on talking, SMS sending or complaining for inordinate service, charges or grievance to their manufacturers or service providers. Good thing in it is that most recurring issues are positively resolved over phone. Consequently continuous calls are going on round the clock these days at various customer care centers across the country. Consumers dial the customer care number anytime as it remains open all hours for the customer support.
At the present time, each potential company is operating its unique number for the convenience of its consumers. It happens to be a special telephone number which is free to the calling customer. The Toll-free Number is very common these days. It has proven successful for any business organization, particularly in the areas of customer service.
Most leading organizations have signed some pacts between these telecom operators also. When subscribers make a call from the network in particular, they charge you nominal or don’t even charge sometimes. Or if you’re subscriber of any landline, you need to pay for the customer care service you’re required. Bharti Airtel (India’s largest private operator) has added 173.73 million, Vodafone 145.91 million, Idea Cellular 1.63 million and Aircel 0.48 million users in India.
India is expected to be the world’s third-largest economy by 2050, in which telecom will completely take on the task of customer care aggressively and boost businesses brilliantly.
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