Take help from an enterprise artificial intelligence sales expert to improve customer engagement

By: Larry Taggart


Internet has changed the way we do business and any business has to adopt new technologies to keep themselves ahead of competition. Technology no longer plays a major role in product development alone but in all facets of business. Artificial intelligence and conversational commerce has changed the way businesses interact with its clients. An enterprise artificial intelligence sales expert can be of real help to you in deriving maximum benefits from this technology.

With the advent of Internet more and more businesses are moving to online platforms to sell their products and services. In a typical online platform, the sellers can talk about their products, services and upload pictures of their products, facilities etc. A buyer may visit the website and get the necessary details. But since each customer has a different requirement, it may not be always possible to provide all the information that will answer every query. This is where conversational commerce comes in. With the help of this technology, you interact with any website visitors who need further information about your products and services. Artificial intelligence and conversational commerce are combined together to enhance customer experience in an online store. This helps to improve the interaction between the clients and the business representative.

AI has already made and will make significant impact on customer service function of any business in years to come. It is expected that almost 90% customer interaction will be handled by AI voice. Also, what is even more important that the higher level interactions which are done by humans currently will also be done by AI-supported systems. Another important benefit will be derived by integrating AI with business website. This will help the customer to go to advanced level of a buying cycle before they need to interact with human beings. This will help the sales persons to deal with only complex sales scenario and handle only matured leads that will lead to higher conversion ratio.

Many business owners may not be tech savvy and may find it difficult to adopt these technologies. On the other hand, they may find it extremely difficult to remain competitive in business without being high on customer service. In such scenarios, an enterprise artificial intelligence sales expert is of real help. They will analyze chat history data and will be able to come up with relevant coaching plans for your chat team. They will also provide few tips related to message format, keywords, message length, capitalization and punctuation that are easy to implement but yield great results.

Artificial intelligence and conversational commerce coupled together can improve your business performance over Internet. Businesses that have adopted this technology has seen remarkable improvement in key performance metrics like conversions, revenue, lifetime customer value, order size, customer satisfaction, customer retention etc. With the help of data analysis, an enterprise artificial intelligence sales expert will be able to guide your sales team so that they put their time and effort only to focus on the customers who have higher chances for conversion. This will surely improve the performance of the sales team which in turn will improve the bottom line of your business.

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Enterprise artificial intelligence sales expert is deeply engaged in data mining tasks to bring together artificial intelligence and conversational commerce.

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