Reason to Outsource to a Philipines Call Center

By: James30


There are various reasons why the Philippines is a choice destination for companies looking to outsource telemarketing services and chat support services. There are tedious qualification requirements for aspiring applicants for the position of call centre representatives in Philippines. Call centres in Philippines also offer remote supervision to enable you to listen to the conversation of your agents. This will also enable you track and supervise the performance of your staff and also listen to their conversations.
Some of the reasons why the Philippines is a good place for Call center outsourcing are outlined below:
1. Affordability:
Call center agents who are Filipinos are far more affordable that their United States counterparts and those in other first world countries where there is a relatively high cost of personnel. Most call centre staff can be hired for a minimal charge per hour. For this reason, companies overseas are now outsourcing their call center services to countries such as the Philippines and India where the cost of labor services is minimal.
2. Availability
Although the Philippines has a smaller land mass than a country such as India, the Philippines has a large population and a significant population density. This makes it very convenient for outsourcing organisations to hire and maintain top quality and capable call center agents. Outsourcing to a company in the Philippines will ensure that you are linked to a myriad of competent professionals available for hire.
3. The People
The employees at the call centers all have proficiency in the use of spoken and written English. Again the Filipinos are familiar with the businesses and popular cultures of the American people.
The call centre industry, unlike other industries in the Philippines, do not have age restrictions for would-be call center agents so long as their voice is satisfactory and they are qualified to handle the task.
The Philippines is now a top choice for call center outsourcing due to the myriads of graduates from colleges who are English speakers and have American English accent and are familiar with the culture of the Americans.
4. Location
The time zone of the Filipinos is about 12 to 13 hours ahead of the US time. Most agent in the Philippines work throughout the night in order to synchronize with the working hours in the United States and other countries and also meet with the demands of the job. It is always easy to locate employees to quickly complete work if you need it to be available overnight.
5. Quality:
Many of the professional labour force available in the Philippines have college education. The educational programme of the Government in the Philippines is of high quality and affordable. This has made it possible for a greater population to have access to education. The government of the Philippines provide scholarship for Filipinos interested in becoming call center representatives.
Organisations often outsource their call center services to third party call center service companies in the Philippines. Outsourcing will enable you concentrate on your core activities while the call center firms handle the call center service on your behalf.

Article Directory: http://www.articletrunk.com

| More

For more information, click on the following links: call center in Philippines, chat support service and telemarketing services or visit this website www.onecontactcenter.com

Please Rate this Article

 

Not yet Rated

Click the XML Icon Above to Receive Affiliate Marketing Articles Articles Via RSS!


Powered by Article Dashboard