Product Fulfillment Assistance by Call Centers

By: Randy Harmat


There are various components to Product Fulfillment Assistance.

Warehousing and Distribution: This includes order fulfillment. Most of the times it is outsourced to companies allowing a business to focus on other important areas such as sales, marketing, and product/brand management. Usually the product fulfillment companies maintain thousands of feet of warehouse space spread across US and Canada to meet your needs. Products are stored until the order for the item is made. This facility is also available for perishable items requiring refrigeration or temperature sensitive items for some additional cost. It is particularly beneficial for small companies which do not have much fund at their disposal to spend at storage facility.

Pick, Pack & Ship: Many a time all this can be outsourced to call centers who can tie up for a wide variety of products and materials for both Business-to-Business and Business to Consumer companies. All customers are provided with easy to use shopping cart utility for ease-of-access ordering. Orders can also be accepted via FTP, fax and telephone. Opt for call centers that have an in-house IT team. They will work with you for best solution. Reputed call centers work in close association with the best logistics carriers worldwide to ensure that your materials are shipped on time, and received undamaged.

Inventory Management: Call centers have web-based inventory management allows easy access to your real-time inventory levels. Call center product fulfillment systems track all receipts, adjustments and shipping, thus generating accurate reports. All receipts are processed and verified on the same day to allow quick turn around for the orders.

Kitting: Kitting and fulfillment has long been an intensely manual process, but are now made it easier by outsourcing it to call centers who have highly trained personnel and a collection of technologies to create operations that meet the standard. Kitting may include automated or hand assembly of many different elements including electronic print and mail, on-demand printing, labels, sell sheets, products and much more.

For the functioning of the above system an intelligent e-Commerce systems is a pre requisite. Such a system is adaptable and is able to integrate into clients ordering systems or even host the system ourselves. The only disadvantage of this service is indirect control and risk of damage to goods or products. For fear of loss of business most call centers do their best to minimize your risk to level zero.

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Randall J. Harmat joined Ansafone in 1990 to lead the company's technological transformation from a manual telephone answering service to a state-of -the-art call center utilizing the latest Computer Telephony Interface (CTI) platform for answering services. His company vision is to remain on the cutting edge of today's call center technology, and leverage that technology to best serve the needs of our customers and their clients.

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