Get ahead of the game with a Hosted Call Center
While sales are dropping and competition is increasing, an SMB (small or medium sized business) is bound to have a difficult time remaining afloat. That’s why the number one solution is to cut costs and increase profits. That sounds easier said than done… or does it?
Many SMBs are turning to new options. And with the help of modern day technology, there are plenty of options. At the top of the list is a unique breakthrough and advancement in the telecommunications field called a Hosted Call Center. A Hosted Call Center is an alternative replacement for an actual call center. The only difference is the price. Hosted Call Centers have been proven to provide basically the same results as a typical or ordinary call center at just a fraction of the price.
It works very simply. Instead of having an office, chairs, desks, computers, all other office accessories, utility bills, travel costs and hassles, and all other work-related expenses, a typical SMB can have a Hosted Call Center managed and operated on one computer. With a Hosted Call Center, all the agents can work from the comfort of their own home, at their own computer and even in some cases on their own time. The SMB will simply register for a Hosted Call Center, and then choose the amount of agents, the type and style of agents it prefers, and many other features that come with a Hosted Call Center.
Just to mention some of the incredible features offered by a standard Hosted Call Center; IVR, or Interactive Voice Response, is a unique feature which allows SMBs to reduce the need for agents on inbound calls, by simply having the customer speak to and receive support from a simulated agent. This amazing technology slashes the cost of having any inbound calling campaign. Another remarkable feature of a Hosted Call Center is Predictive Dialing. Predictive Dialing is a massive time-saver for agents, by “predicting” the next few calls on the agent’s list with a unique system that can determine when the agent will end his current call and already have him set up for the next call without hearing any dial tone. It also eliminates and deletes all of the “bad” or unreachable numbers, thereby reducing the agent’s list to one of only good, working numbers. This reduces expenses tremendously by optimizing and utilizing the agent’s time working. These are just two of the several wonderful features of a Hosted Call Center.
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