PC technical support executives often wonder what their most important tool is. They want to know that very essential requirement that helps them solve any problem related to computers support. I think that it is your logic that is the most potent tool when it comes to solving anything related to computers or any matter so to speak. Sound logic can do wonders for the PC technical support person, helping him to come down to the basics without wasting much of time. Logic also helps you narrow down your options, making the decisions easy and less risky.
A quick search through the thought process which a PC technical support person should run through his head can be summed up. First things first, find out if the problem is one of hardware or software. If you determine this quickly, you do a major part of the problem finding mission. PC technical support faults in the hardware mechanism are easy to locate. You know your problem area is the motherboard or maybe even the power supply when your computer doesn’t boot. Starting up or shut down problems are attributed to this cause, too. Your BIOS setup could be at a faulty configuration as well in this case. That it means it that you know that it has nothing to with your operating software, be it Windows or something else.
The next logical step in PC technical support is to look for system crashes. System crashes are caused by a difficult RAM or a hard drive that is giving you a tough time. Test your RAM by running quick scans by the ‘memtest86’ command. If it doesn’t land into error, check your hard drive by the ‘chkdsk’ command. If both do not show any errors, it’s time to turn your focus to something to do with the operating software, for example, Windows.
PC technical support with the operating system starts with the Safe Mode of Windows. Check if you can log in using the Safe Mode. For the uninitiated, you can get into the Safe Mode with the F8 key while your computer starts off. If Safe Mode works, the problem here is with a driver, a problem in the Windows configuration or maybe even a virus. You can more or less be content that the hardware is fine.
Sometimes the diagnosis doesn’t throw up expected results. Then it’s time for you to look for other options. Check out the non-essential add-ons to your computer, like printers, scanners, thumb drives, modems or USB plugs. Try out the CD drive or any additional memory cards that you may have. Examining these could take you to the root of the problem.
On a footnote, let me add here that this system of solving problem is very basic, to say the least. Every PC has its own way of functioning that there may be unique problems that you may have to deal with. This logic guide will help you get the job done in quick time. This could also boost your confidence as a newbie who’s starting out to solve computer issues on his own.
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James Madison is a computer geek who likes to translate computer jargon and processes for the laymen. His comprehensive knowledge about PC technical support, computers support and online PC help reflects in his numerous articles on these topics. He lives in New Jersey with his wife and two teenage kids.
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