When you place brochures from every mortgage company side by side, you canít help but notice the similarities. Each piece mentions that they have every possible loan program available, proven & experienced professionals, fast & friendly service, a list of documents needed to process the loan, a promise of individualized attention and a commitment to professionally serve the client.
This is fine and dandy for consumers, but what about your brochure for real estate agents? If youíre giving to agents the same brochure you give to clients, does it help you stand out? Probably not - and even if you do have a separate brochure for agents, does it avoid the 3 most common mistakes?
Loan Officer Marketing: Brochure Mistake #1 Ė Feature-Driven Messages
This is the colossal mistake with most brochures. Hereís a quick list of features often mentioned in mortgage brochures; loan rates, APR, quality service, mortgage insurance, points, refinance, payments, purchase, full service, originate, retail, interest-only, option-only, ARMS, free quote, to name a few.
Features donít tell the reader anything. Sometimes it only confuses them more about your service. When an agent reads your brochure, theyíre reading it for one reason. They want to know, ďWhatís in it for them.Ē If youíve been in sales for a length of time and have been a good student of it, you know that people are interested in hearing benefits, not features. But wait, thereís a twist.
If you sell widgets, your brochure follows an old school formula. It describes what the widget is (feature) and than tells the customer what the widget will do for them (benefits). Pretty simple, isnít it?
But youíre in the mortgage business. Or better said, youíre in the service business. Wherein lies the caveat, when you sell a service, itís invisible. You canít touch, smell or see it. Even though describing the benefits an agent receives from using your services is helpful, itís not enough.
If you want your brochure to make a difference, the kind of difference that gets noticed by agents, than describe the problems they have that you can solve for them.
Itís a strange phenomenon, but dreadfully true. Agents are more interested in reading about their problems than reading about the benefits of your services, or features for that matter.
Loan Officer Marketing: Brochure Mistake #2 Ė Use of Jargon
Jargon is like, ďSwahili,Ē a confused, unintelligible language. Itís words that you understand, but leaves an agent clueless. Jargon comes across as obscure and pretentious. Instead, keep things in simpleton terms. Your brochure should focus on expression, not impression. Using buzzwords, stylish words or phrases can come off as pompous.
Jargon slows down or stops the reading process. Avoid it by writing your brochure in a casual voice, as if youíre having a conversation with the reader. In English class you were taught to write very formal, remember, your brochure isnít a term paper, itís an opportunity to persuade and shape oneís perception.
Make use of pictures to communicate, theyíre only worth a thousand words. Agents understand with their eyes. Graphs, charts, photos, and pull quotes are examples of conveying or supporting key points.
Everyoneís brochure mentions good customer service. As an alternative, use a flow chart to demonstrate your service, and than support it with satisfied client testimonials.
Loan Officer Marketing: Brochure Mistake #3 Ė Me-tooism Disease
Donít take offense - most of us have this disease. You see what might be working for someone, so you copy it for yourself. Itís easy to grab the leading competitorís brochure and copy some or all of it. Years ago for instance, rate sheets were a hot marketable brochure. You could distribute a few hundred and get a respectable response. Well, when you have hundreds of loan officers copying it, guess what happens? It wears out, but we keep using it.
Me-tooism isnít worthwhile. Look at how much mail youíre still getting from other mortgage companies trying to get you to refinance. And they use the same formatted letter as everyone else. The letter specifically states, in bold print, how much you could be saving, and includes an advertised low rate. Sometimes itís printed in the form of a fictitious check ready to be cashed.
Donít be afraid to be different. Itís easy to use what others have and challenging to come up with originality. But itís originality that can earn the biggest reward.
The Power of a Well-Crafted Brochure
Like a good movie plot, a well-crafted brochure sets the storyline in motion. It shapes an agentís perception before you sit down with them Ė curtailing rejection and lessening resistance. It provokes thought in their mind, making you more memorable. And it helps you stand out and be noticed among a huge crowd.
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