Live Phone Answering Service

By: Randy Harmat


Lots of businesses are turning to live phone answering services as a solution to attend to calls after business hours. Customers are more likely to stay on the line and leave a message when they are dealing with a real person on the other end. Answering services do not cost much as nowadays you can outsource the answering services and they are a better option than the ansafone.

These answering services can range from simply forwarding a call to a toll free number to assigning a customer service person to interact with prospective and current customers on day to day basis. You may customize your own affordable plan to maximize your business potentials.

This service will give you competitive edge over your competitor. The answering service agents use web-based platforms and interactive voice response to give best services to your customers. The customers do not have to go menu after menu to reach a warm live voice. Some services also include providing a toll free or local number without an additional fee. Bilingual services are provided for non-English speaking customers. The answering service provides a dedicated Client Service Representative for you. This single point of contact is highly knowledgeable and guarantees to meet all your needs.

The service providers offer live telephone answering service through receptionists who handle calls 24x7.Thus the service is prompt and efficient. Businesses can therefore concentrate on their core activities. You may think why not hire my own internal secretarial staff to handle my phone traffic. But the cost involved in maintaining your own call center staff will force you to decide against it. You donít just hire anybody off the street. Phone impressions are usually the first impression customers and suppliers get of your business. It is also not economically viable to train the staff for such services. The Live Telephone answering services offer highly qualified, professional individuals experienced in a high volume call center setting.

The service is provided irrespective of location. All calls coming to the office are efficiently handled through the live answering incorporated in this phone system. If you are on the move the calls will be connected to the appropriate numbers provided by you, enabling communication among answering service agents and customers any time. If the calls cannot be attended due to any reason then the phone answering directs the caller to leave a message in the voicemail boxes which can be later accessed.

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Randall J. Harmat joined Ansafone in 1990 to lead the company's technological transformation from a manual telephone answering service to a state-of -the-art call center utilizing the latest Computer Telephony Interface (CTI) platform for answering services. His company vision is to remain on the cutting edge of today's call center technology, and leverage that technology to best serve the needs of our customers and their clients.

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