Lab Case Study

By: sdfsd


Background

Robert Hathaway has decided to open a bicycle shop in Summerside, PEI. He is going to call it Harbourside Cycling because his shop is right on the wharf, pictured above. The bicycle shop will have a large showroom with bicycles ranging from children’s bicycles to top of the line mountain bicycles. It will also sell a wide range of accessories like child seats, helmets, clothes, tools, baskets, water bottles, locks and so on. Robert will be selling the bicycles and accessories “off the shelf” to customers. Robert is well known on the island for the custom bicycles that he builds to order. Robert will concentrate on that part of his business while his sales staff handle the conventional sales. Robert wants to use a PC-based system for recording customer sales and ordering from suppliers as well as for all his accounting needs for the business. The following case study gives an overview of how some of the processing will be done:

Case Study

When a customer wishes to makes a purchase from the shop, the sales clerk enquires whether the customer is an existing customer or a new customer. If the customer is a new customer, the clerk creates a customer record and then processes the sale (creates a sales transaction). If the customer is an existing customer, the clerk enters their customer number. The system will keep a record of the sale. The customer can pay using cash or credit card. In the case of a payment by credit card, a real-time link will be made to a credit bureau for authorization and a transaction will be sent to the Bank so that the Bank can update its customer accounts. The POS (Point of Sale) terminal will send an update inventory message to the Inventory system automatically when a sale is made. It will produce a receipt for the customer.

Customers will be allowed to return or exchange merchandise providing they have the original receipt. The only exception to this is special orders. Robert or the sales clerk will process the exchange or return. Again the POS terminal will send an update inventory message to the Inventory System to reflect the exchange or return of merchandise.

If a customer is ordering a custom-made bicycle, Robert will create a special order for the customer on the system and the customer will be required to make a deposit. The customer will be issued a receipt showing the customer’s number, the amount of the bicycle, the amount of the deposit, the amount owing, and the expected completion date. Robert will update his special orders records to show this new special order. Also, Robert will immediately create a Purchase Requisition for all of the parts he will need to make the custom bicycle. At the end of the day, he will view all of the items in his parts inventory to see what parts he needs to order to make the bicycle. He will then create Purchase Orders for the parts he needs for the bicycle and print them so that he can send them off to the different parts suppliers.

When the custom order is finished, Robert will call the customer. When the customer comes to pick up their bicycle, they will give Robert the receipt they were issued which shows the amount of the deposit and the amount owing. When Robert has processed the final payment, the POS terminal will produce a receipt for the customer showing no money owing and Robert will update his special orders records to show that the special order is closed.

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Robert Hathaway has decided to open a bicycle shop in Summerside, PEI. He is going to call it Harbourside Cycling because his shop is right on the wharf, pictured above. The bicycle shop will have a large showroom with bicycles ranging from children’s bicycles to top of the line mountain bicycles. It will also sell a wide range of accessories like child seats, helmets, clothes, tools, baskets, water bottles, locks and so on.

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