Many times the condition of the paper or the way it's feed in can cause paper to get stuck. You'll notice the paper gliders both length and width slide them to the maxium. Find the stack of paper your looking for & glance it over to see if there is no issues with it. Remove of any damage paper you can find. If you see any wrinkled, ripped and/or curled sheet of paper. Be certain that you have at-least 10 pieces of normal copier paper, however, no more than twenty-five sheets of paper in the copier stack. The scanner can hold more sheets of paper, but this number is best for testing. Be sure the paper is the same type and size then line them up proper.
Then finally load paper into the input load until it stops. Move the paper guides in the multifunction printer until it fits snugly. Do this for the paper length too. Do not push either guide in so tightly that it bends that paper. Press retry on the error message or attempt to print from the primary document. Press retry on the error message or attempt to reprint from the program on your computer. When the page prints then your good. If your still having issues then continue to the next step.
After-wards, we'll make sure the paper settings in the copier drive match the settings you're trying to use. Open a document from the faxes your trying to print from on your PC. Click file, click print & then click properties, and if the properties dialogue box opens. Be sure you're on the paper/quality tab, find out what the size is, theirs a drop down menu and select the correct paper type, click okay twice to print the document Your finish if the paper prints correctly. If not then go on to the next step.
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