In a perfect world, a company will have the ability to manage both production and delivery of their orders within their customers’ expectations. With financial constraints often determining a company’s ability to increase productivity during critical seasonal uplifts in demand for example, there is a strong case for businesses to give careful consideration to delivery of their products using order fulfillment specialist services.
Order fulfilment services like those provided by us at International Logistics Group (ILG) can help a business forge ahead and focus on developing their production and supply chains. Order fulfillment services work particularly well for direct mail companies. The worry and hassle of coordinating all the logistical problems of covering those peaks and troughs of seasonal demand are eradicated as your order fulfillment provider will use their experience and system management systems to ensure your products are picked and delivered to your customer for you.
Of course, anyone who has been exposed to the vagaries and problems associated with stock management and the delivery of products to customers will know all too well how fickle customers can be. With the advent of e-commerce, which continues to move ahead in leaps and bounds, the financial implications of getting it wrong can be very costly. It takes significant investment to continue to stay ahead of the competition and manage your customers’ expectations.
Customer loyalty does not tolerate poor customer service for long and it quite simply doesn’t take much for customers to transfer their allegiance to another provider. Having the confidence of knowing that your order fulfillment is being managed effectively by a company with an enviable reputation for picking and delivering your products to your customers, even prepared to go the extra mile for you when needs must, can quite literally, do so much to help move a business forward and preserve that valuable reputation.
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