We have been dependent to the Internet now more than ever, which means having a reliable Internet connection is very crucial. Switching to a new provider is most of the time easier said than done, however, especially if there is not much choice for you. Nevertheless, a switch is inevitable if you are to receive the services you need and deserve. Here are the top compelling reasons for you to leave your current ISP and switch to a new one.
There's a Better Offer in Your Area
There is nothing more frustrating than to learn that your next-door neighbor is paying less for better quality Internet. If this is the case, it only means you are not getting the best deal in your area. This is perhaps the most important reason that you should consider switching to a new ISP. As much as possible, always ask around to find out which provider people in your area is using to determine whether you are paying more, yet receiving poorer service.
Your ISP is Not Providing You with Accurate Internet Speed
When it comes to the Internet, speed is everything, so it only makes sense for you to consider looking for a new ISP if your current ISP is not providing you with the Internet speed that you need. This is not a big of an issue if you have been receiving the same quality of service since you first signed up, but if you start noticing your Internet speed dropping over time, it's time to question your ISP. It's also important to consider looking for a new ISP if you believe the current speed you are getting can no longer accommodate your needs.
You are Not Receiving Quality Customer Care
Most consumers switch ISPs because of pricing reasons, but many also do so because of customer service issues. If you ask Internet users today what their top reasons for switching ISPs is, you'll definitely get "Poor Customer Service" as one of the top three.
Tech Support Offered by Your Current ISP is Bad
This one's related to poor customer service and can be just as frustrating for any consumer. The fact that you're calling tech support is already a bad sign, but what's worse is if you're not getting any immediate help. A good provider should be able to provide you with 24/7 tech support, so if you can't connect to their hotline every time you place a call, it's good enough reason to switch.
Field Service is Always Delayed
Another issue connected to poor customer service is sluggish field service. The ideal turnaround time for requesting field service when something goes wrong is 24 hours the most. Two days is also reasonable, but if it takes longer than that for technicians to visit your home to fix whatever issue you may have with your Internet, it's a sign that you should go looking for a new provider.
Again, switching ISPs is sometimes easier said than done, especially if your choices are limited. If you are in Australia, though, there are several providers you can choose from, with Optus as one of them. You can view more about optus internet plans by visiting Comparebroadband website today.
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Dave Carter is an independent consultant for small businesses. His expertise in consumer electronics is backed up by 12 years of experience in the telecommunications industry. He recommends you view Comparebroadband site here to find the best Internet deals in Australia.
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