Call center services- for trouble free working

By: JessicaThomson


Call centre services ideally include a centralized office functioned by a corporation to administer the incoming product service or support and enquiries through agents by telephonic modes. Outgoing calls for product services, telemarketing, customers and debt collections are also made.Homeshoring is a concept of the new era, mainly brought into light for hassle-free working.Homeshoring is a virtual call centre where the individual call centre agents are located in their own homes. Lower costs than setting up a traditional call centre as well as lower attrition rates are some of the many advantages of homeshoring.Alongside,costs for setting up business,recruitment,training are much reduced as well as the attendance factor and better productivity of the employees working from the comfort of their homes. People who are looking to make fast money or those on maternity leave are easily interested in virtual call centre. The cost incurred on training them is lesser whereas from a company's point of view, their productivity is definitely higher.

Call handling from a virtual call centre is also much cheaper as compared to a physical one. It costs about twenty percent lesser than a regular call centre and call handling is also much more professional. Since with people working from home there are no absentees, the number of people with call handling can also be subsequently increased with rising demands. This adds to the efficiency in a project execution in lesser time. The vetting and training given to home-based advisors is as rigorous as to the ones in office, and in comparison, they are better in producing results. Also it is easier for employees with certain responsibilities such as young kids to be in their home premises and fulfill a career as well at the same time.

A virtual call centre is more easily set up than a traditional one and at much lesser cost. The cost factor comes down by nearly sixty percent which is a huge profit in these times of recession. Also the virtual call centre employees are more qualified and more dedicated to their jobs due to the work-from-home policy, no costs of traveling and no time delays.Moreover,in times of meeting deadlines or when call volumes increase heavily, then call handling does not pose a threat as the number of advisors working from home can be increased manifold.

Home-based call centre services offer organizations a cheaper, effective and more productive option against the traditional ones. The employees working here are happier and better suited to the work needs. They do not want to go to physically-present offices even if given a choice. On the flip side, if the levels of calls for call center service go down, then their jobs might also go down the drain.

Homeshoring thus is working or doing business from home as part of the company. Cost reduction, effective staff turnover and reduction of carbon footprint are some of the plus points of homeshoring.Also home shoring allow recruiters to hire from all over, as virtual agents are not restricted to one location. Inbound customer service, call handling, technical support, outbound telemarketing are some types of work suitable for home shoring.

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