Remote support services, also known as remote administration, are an advanced computer support service that allows a computer to be controlled from a different location without pre-installing software on the remote side.
Why was remote support created?
In the early days remote support assistance was not available, so IT Support engineers always had to travel to the userís desk and physically work from the PC at its location. Over time software companies worked on solutions for companies to gain more cost effective methods of supporting their staff, and this was how remote support programs were born.
Advances in technology and Internet have created a Global village. Most business are growing from local to national to international and taking advantage of the Internet revolution. Remote support services were created to be useful among hardware vendors, software vendors, application solution engineers, and other experts in the IT field to use this service to gain access to their clients with ease and fully encrypted security so there are no third party protection problems to worry about and ultimately manage customerís expectations.
It doesnít even matter what realm of computer use you carry out, from big business to single home users, remote support services are important.
Remote Support service is suitable for helpdesk or support for almost any business. Companies can provide direct support for their software remotely to their customers and clients.
Teaching and training
This area of business has gained immensely from the use of remote support services. With the aid of remote support services a teacher or tutor can be anywhere they wish and work directly with their trainee on their computer.
Installation of new applications and packages
In fields such as finance, real estate, medical and other technical career paths, it is of great importance to have support for installing new applications and packages. Normally these fields carry sensitive information which makes it even more important for their latest applications to be installed within a specified time.
Private computer users have a multitude of different needs that cannot always be fulfilled locally to them. Experts or experienced users in the field can utilize the remote support services to remotely help friends, family or colleagues to fix that perennial virus problem on their PC or help them take backups of the programs or emails.
The future of remote support services
The remote support services have already started tapping into the massive support market, which is valued at $144 billion a year according to reports by the IDC. Because of the large financial market available for remote support services to take a bigger role, the future of remote services has established its intent to grow and take a larger portion of the support market.
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Krishna Arvapally is the author of this article on IT services.
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